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Shared stash median xl 20178/5/2023 Hopefully this can be fixed quickly and you won’t have to deal with it again. Woke up to find that my character was an entire act behind and lost 12 levels. I have also lost over 9 hours of game play after saving and turning off for the night. I’m afraid we won’t be able to restore lost items as offline character data is stored locally (on your console), we don’t have a backup. Nothing like grinding for hours to get the runes you need for words just to have them disappear. We apologize for any inconvenience this may have caused. We will pass this info to Diablo II: Resurrected development team. Tech Specialist Ektiledil at your service! Thank you for your report. Please log your tickets under support regarding this issue I hope this info helps! If there’s anything else you might need just let us know! Thanks for playing and enjoy the games! Hopefully the problem was just a one-off but if it continues to happen please dont’ hesitate to reopen the request. Please bare in mind that any resolution from Dev would be an update to the game and it would most likely not restore any lost items. I went ahead and created a tracking internally so that if any other similar reports come up they can be handled appropriately, and so that if there does turn out to be some sort of game bug then our developers have the info they need to investigate and resolve the issue. So far this is the first report I’ve seen of the issue. I’ll do my best to help go over the situation. I know it’s not easy to have items go missing while trying to share them between characters. Tech Specialist Lorrothir at your service. I think after my first play through im done with this game
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